FAQs

Tickets to most events are available at The Orion Amphitheater box office or online via theorionhuntsville.com. Please note additional tax and service fees may apply. Contact AXS customer service at 888-929-7849.

Mastercard, Visa, American Express & Discover are accepted at The Orion Amphitheater box office, all main concession stands and merchandise stands.  The Orion Amphitheater is a fully cashless venue. No checks are accepted. No ATMs are available on site.

Smoking of any kind is not permitted in The Orion Amphitheater, except in designated areas.

A full list of our events can be found here.

Requests for tickets should be made in writing on official charitable or non-profit organization letterhead including tax-exempt information. Please contact Victoria Jones by email.

• Letters are filled based on availability. No calls please.
• Unfortunately, not all requests are able to be fulfilled.

If you discover an item to be missing, or find an item that does not belong to you, please contact an usher or member of security immediately.

The lost & found is located at the North Box Office. The Orion Amphitheater’s North Box Office is open Tuesday – Friday from 9 AM – 5 PM and Saturday – Sunday from 10 AM – 3 PM (closed Monday).

• We are a cashless venue.
• ATMS will not be available on site at this time. All point of sale locations accept credit cards.

Please see our full list of prohibited items and bag policy here.

• Once the event is rescheduled, your original tickets are valid for the new date, no action is necessary. And yes, you will have the same seat that you purchased for the original date.
• If you are unable to attend the new date, refunds are available at the original point of purchase up to 30 days prior to the new date.
• Unfortunately, some events are unable to reschedule. If your event was canceled, you will receive a refund for your tickets on the original payment method.

Strollers are allowed but must be checked at guest services.

Seat cushions are allowed as long as they have no arms.

• Empty reusable water bottles (32 oz. and under) to fill (and refill) at the water stations throughout the venue. No single use plastic bottles are permitted.
• Cameras: subject to artists approval. Small, point and shoot, cameras with non-detachable lenses. Cameras must fit in the front pants pocket.
• Strollers: are permitted on the grounds, but are not permitted in any seating areas. Strollers are to be checked and held at guest services.
• Seat cushion (with no arms)

*This is subject to change at any time by management.

All guests should head to Gate B upon arrival to enter The Orion. As we continue to keep our venue safe for all, we kindly ask that guests allow time for security checks via walk-through metal detectors before entry.

All concerts and events are rain or shine – in the event of inclement weather, we will notify patrons via email and all social media platforms the evening of the performance of any changes.

Admission for children varies per event, however, generally, children under two years of age are free if sitting on an adult’s lap. Be sure to check with the box office regarding your specific event before purchasing tickets.